Terms and Conditions

Pre-orders

If you have purchased any of our preorder items they will be shipped out together with any other items on the date specified within the product description of the preorder. If you would prefer items sent out sooner (non-preorders) you will need to place two separate orders.

Laybuy

We are pretty excited to now offer LAYBUY as a payment option. 
Purchase using LAYBUY as payment and not only will you receive your order NOW, the cost is spread over 6 weekly automatic payments that are entirely interest free!

If you would like to purchase using LAYBUY, all you have to do is:

1. Once you've filled your cart, head to the checkout and at the payment screen select LAYBUY

1. New customers will be taken to the LAYBUY website to register and complete their purchase, while returning customers can simply sign in.

1. Your order is processed immediately and we treat it no different to any other order (please note our usual turnaround times still apply). Your payment schedule will be created and only a sixth of your order is due today, the rest is split over the remaining five weeks.

There is no MINIMUM SPEND on our website! 
LAYBUY is only available to our New Zealand and Australian customers. Laybuy is a third party so any questions you have surrounding your laybuy must be delt with directly by them.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

Our busy website generates many orders for us to personalise. 
We have have structured each week with 2 processing days, Tuesday and Friday. These are the days we apply names to products, all packaging and courier collection takes place. The other days of the week are for prepping each order with names. 
Please allow 3-4 working days after your payment has cleared for us to send your order. Payment by online banking usually clears the next business day.  We are unable to fast track your order, so please order in advance for any special occasions coming up.
We will send you an email notifying you when your order has been shipped.
Please allow up to 2 days for delivery domestically for Urban areas, 2-4 days for Rural. 1 week internationally (Tracked service).  All parcels are signature obtained unless you have requested differently.

Swimming Bags

The inside of our swimming bags are made using a premium water resistant oxford nylon. These bags are not 100% waterproof however, we have found them to do a great job at keeping the wet in if they are used correctly. Dumping dripping wet togs directly into the bag could result in a few leaks. For best results please tell your kids to wring out their togs well then wrap them inside their swimming towels before placing in the bag.

When emptying the contents of your swimming bag, pull the black lining out as far at will go and hang it  up for a quick dry. Leaving wet togs and towels inside your swim bag overnight can result in mould formation.

Returns and Exchange